Return and Refund Policy

At Padmavathi Grains, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 25-day return and refund policy to make your shopping experience hassle-free.

1. Return Eligibility

You may return a product if:

• The item is defective, damaged, or incorrect upon delivery.
• The product is unused, unopened, and in its original packaging with all labels intact.
• The return request is made within 25 days from the date of delivery.

Note: Perishable items, opened packages, and products damaged due to mishandling by the customer are not eligible for return.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us at info@padmavathigrains.com with your order details.
2. Provide clear images of the product (if damaged or incorrect).
3. Once your return is approved, we will arrange for a pickup or provide return shipping details.

3. Refund Process

• Once we receive the returned item, our team will inspect it within 3-5 business days.
• If approved, the refund will be processed to your original payment method within 7-10 business days.
• If the return is rejected due to ineligibility, we will notify you with reasons.

4. Exchange Policy

• We offer free replacements for defective, damaged, or incorrect items.
• If the requested product is unavailable, you may opt for a refund instead.

5. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first.
• If the issue persists, contact us at [Your Email] for assistance.

6. Contact Information

For any queries regarding returns and refunds, feel free to reach out to us:

📍 Address:
Padmavathi Grains
17, 3rd Main Road, 7th Cross, Hosahalli,
Vijayanagar, Bengaluru – 560040 ,
Vijayanagara, B.B.M.P West,
Karnataka-560040

📧 Email: info@padmavathigrains.com