1. Shipping Locations:
Padmavathi Grains currently ships products across India. We are working on expanding our reach to international locations soon.
2. Processing Time:
Orders are processed within 1-2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Time:
Delivery times may vary based on location:
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days
4. Shipping Charges:
Shipping charges are calculated at checkout based on the delivery location and order weight. Free shipping may be available on orders above a specified value, as per ongoing offers.
5. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your shipment.
6. Delayed or Lost Shipments:
If your order is delayed beyond the estimated delivery time or appears lost, please contact our support team for assistance. We will work with the courier service to resolve the issue at the earliest.
7. Delivery Issues:
- If the delivery is unsuccessful due to incorrect address details or unavailability of the recipient, our courier partner will attempt delivery up to two more times.
- If the package is returned to us due to failed delivery attempts, customers may need to pay additional shipping charges for re-dispatch.
8. Damaged or Missing Items:
If you receive a damaged package or items are missing from your order, please reach out to us within 48 hours of delivery with photos of the package and invoice for resolution.
9. Contact Us:
For any shipping-related queries, please contact our customer support team at:
Email: support@padmavathigrains.com
Phone: +91 7877986738
Hours: Monday-Saturday, 9 AM – 6 PM IST
